Feedback | Fluenta

Customer Name

Region

APAC

EMEA

AME

Customer Type

EPC

Direct Operator

Distributor

What were the key features/offerings that the customer showed interest in during the RFQ process?

Was there a specific need or requirement from the customer that we were not able to fulfill?

What were the primary concerns or objections raised by the customer during the sales process?

How did the customer perceive the value of our products/services against the price?

Were there any issues encountered during order processing that negatively impacted the customer?

How well did we meet the promised delivery schedule? Were there delays?

Was the customer satisfied with the FAT (Factory Acceptance Test) results? If not, why?

Can you share insights about customer reactions to the commissioning and installation process?

Have there been any recurring product quality issues raised by customers recently?

How have these product quality issues affected the customer's satisfaction or business operations?

What improvements or changes have customers requested to enhance the quality of our products/services?

Can you elaborate on any specific incidents where product/service quality negatively impacted the relationship with the customer?

What customer insights have you gathered that could help in refining our customer profiling?

How do customers perceive our brand compared to our competitors?

Are there unmet needs or desires of the customer that we could potentially address in our marketing campaigns?