As a data subject, you have the right to be informed of how we use your personal data. This policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this policy.

This Privacy Policy is applicable to any personal information, which is given by You to Us (“User Information”) via the website located at www.fluenta.com (“Site”). This Policy is devised to help you feel more confident about the privacy and security of your personal details. Any third-party website that you may connect to from this Site is not covered by this Privacy Policy.

 

Who are we?

We are Fluenta AS. Haraldsgata 90, PO Box 420. N-5501 Haugesund. Norway.

We are a registered company (NO 991 199 098 MVA)


How do we collect information from you

We obtain information about you when you use our website, for example, if you apply for a job, when you contact us about products and services, or if you register to receive our newsletter.

 

What type of information is collected from you?

The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when.


How is your information used?

We may use your information to:

  • Process contact forms that you have submitted;
  • to carry out our obligations arising from any contracts entered into by you and us;
  • dealing with entries into a competition;
  • seek your views or comments on the services we provide;
  • notify you of changes to our services;
  • send you communications for which you have requested or registered;
    these may include information about products, services, campaigns, promotions of any associated companies’ goods and services;
  • process a job application

 

How long will we hold your data?

We review our retention periods for personal information on a regular basis.

We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

If you apply for a job, we will hold the CVs of all unsuccessful applicants for 12 months after the end of the relevant recruitment process, after which point your information will be deleted and destroyed.

 

Who has access to your information?

Your information may be shared internally or across associated companies for recruitment or sales purposes. These associated companies consist of Vista Holdings AS and subsidiary businesses, these include; Fluenta AS, Fluenta Solutions Ltd, Fluenta Inc, Fluenta Asia Pacific SDN BHD, Nordic Services Sp. z o.o. and Smartech Management Ltd. For example, your CV may be sent to the appropriate hiring manager, or your contact information may be sent to the appropriate sales manager if you are enquiring about one of our products.

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

 

Third Party Service Providers working on our behalf: We may pass your information to our third-party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to deliver a product).

When we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

 

Third Party Companies as part of the sale of our business:  We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

 

Your Choices

You have a choice about whether you wish to receive information from us. If you do want to receive direct marketing communications from us, then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information. You have the right to restrict processing. If you would like to update your communication preferences, please contact us by email: info@fluenta.com or telephone on +44 (0)1223 751118.

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You have the right to object to direct marketing from Fluenta AS, or from third-parties. You can opt out of direct marketing at any time by contacting us by email: info@fluenta.com or telephone on +44 (0)1223 751118, or clicking the unsubscribe button on the bottom of our marketing emails.

You have rights in relation to automated decision making and profiling. This isn’t a system Fluenta AS currently use, however if this changes, this Privacy Policy will be updated accordingly.

 

How you can access and update your information

You have the right to access, rectify or erase your data. If you change email address, or any of the other information we hold is inaccurate, you would like to access your data, or you would like your data deleted and destroyed, please email us at: info@fluenta.com or telephone on +44 (0)1223 751118. You can also write to us at: Fluenta AS. Haraldsgata 90, PO Box 420. N-5501 Haugesund. Norway. We reserve the right to ask for two forms of personal identification to be supplied in order to check the accuracy of any requests.

 

Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected with 128 Bit encryption software on SSL. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

 

Profiling

We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively.

 

Cookies

Our website uses cookies.

 

What is a cookie?

Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device.

You can find more information about cookies at:

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests. The cookies used on this website have been categorised based on the categories found in the ICC UK Cookie guide:

 

Category 1: strictly necessary cookies

These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies, services you may ask for, like shopping baskets or e-billing, cannot be provided.

 

Category 2: performance cookies

These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

 

Category 3: functionality cookies

These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

 

Category 4: targeting cookies or advertising cookies

These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisations.

A list of all the cookies used on this website by category is set out below:

Cookie Name Cookie Category Description Duration
IDE 4 Used by Google DoubleClick to register and report the website user’s actions after viewing or clicking one of the advertiser’s ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user. 1 year
 

NID

4 Registers a unique ID that identifies a returning user’s device. The ID is used for targeted ads. 6 months
 

 

PHPSE SSID

1 Used to store a simple message when a form is submitted that can be displayed on a different page. Session
 

PHPSE SSID

1 Used store a the logged in user’s username and a 128bit encrypted key. Session
 

_ga

4 Registers a unique ID that is used to generate statistical data on how the visitor uses the website. 2 years
 

_gat_UA-129723422-1

4 Used by Google Analytics to throttle request rate 1 day
 

_gat_UA-68372347-1

4 Used by Google Analytics to throttle request rate 1 day
 

_gcl_au

4 Google ads cookie used to distringuish advertising officiency 3 months
 

_gid

4 Used to distinguish users. 24 hours
 

bito

4 Sets a unique ID for the visitor, that allows third party advertisers to target the visitor with relevant advertisement. This pairing service is provided by third party advertisement hubs, which facilitates real-time bidding for advertisers. 1 year
 

bitolsSecure

4 Unclassified
 

devicePixelRatio

1 Used to make the site responsive to the visitor’s screen size. 1 year
 

lang

3 Remembers the user’s selected language version of a website Session
 

tuuid

4 Registers whether or not the user has consented to the use of cookies. 1 year
 

tuuid_lu

4 Contains a unique visitor ID, which allows Bidswitch.com to track the visitor across multiple websites. This allows Bidswitch to optimize advertisement relevance and ensure that the visitor does not see the same ads multiple times. 1 year

 


Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the policy of that third-party site.

 

16 or Under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.

 

Transferring your information outside of Europe

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU, or if we need to share information with our teams and offices located outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

 

Website recording

Our website may also use a website recording service that may record mouse clicks, mouse movements, page scrolling and any text keyed into website forms. The information collected does not include bank details or any sensitive personal data. Data collected in this way is for internal use only. Any information collected by us in this way would be used to improve our website usability and may be stored and used for aggregated and statistical reporting. Please review our cookie policy for further information.

 

Contact

Any queries or comments about this policy, or complaints, should be forwarded to info@fluenta.com or by post to:

Fluenta AS

Haraldsgata 90,
PO Box 420.
N-5501 Haugesund.
Norway

 

Review of this Policy

We keep this Policy under regular review. This Policy was last updated in December 2019.